Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shabalynllc@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shabalynllc@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shabalynllc@gmail.com.

At SHABA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, the item must:

  • Be unused and unworn.
  • Be in its original condition.
  • Include all original packaging, tags, and accessories.
  • Be accompanied by proof of purchase.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Customized or personalized products
  • Final sale or clearance items
  • Products damaged due to misuse, neglect, or unauthorized modifications

How to Initiate a Return

To begin a return, please contact our customer support team at:

Email: support@shabaluxury.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Our team will provide return instructions and the appropriate return address.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your financial institution.
  • Please allow 5–10 business days for the refund to appear in your account.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

If approved, SHABA will provide a replacement, store credit, or full refund at no additional cost.

Exchanges

We currently offer exchanges for defective or damaged items. For all other exchanges, customers may return the original item (if eligible) and place a new order.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • Original shipping charges are non-refundable unless the return is due to our error.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card provider.
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at support@shabaluxury.com.

Contact Us

For any questions regarding returns or refunds, please contact:

SHABA Luxury
Email: support@shabaluxury.com

Thank you for shopping with SHABA.

Wear Success. Wear SHABA.